Privacy Policy

We Respect Your Privacy

At Jane, we take your privacy seriously and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase.

Information We Collect

When you shop with us, we collect the following types of information:

  • Personal Information: This includes your name, email address, shipping address, phone number, payment details, and any other information you provide during checkout or account registration.
  • Order Information: Details about your purchases, like the items you ordered, the order date, and shipping details.
  • Browsing Information: We collect data about how you interact with our site, such as your IP address, browser type, device information, and the pages you visit. This helps us improve your shopping experience.

How We Use Your Information

We use your information to:

  • Process Orders: We need your personal and payment details to fulfill your orders and communicate with you about your purchase.
  • Customer Support: If you have questions or issues, we use your info to help you solve them.
  • Improve Our Services: By analyzing how you use our site, we make improvements to enhance your experience.
  • Marketing: With your consent, we might send you emails about new products, sales, and promotions. You can opt out at any time by clicking the “unsubscribe” link in our emails.
  • Prevent Fraud: We use your data to detect and prevent fraudulent transactions to protect both you and us.

Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your data with trusted third parties to provide our services, such as:

  • Payment Processors: To securely process your payments.
  • Shipping Providers: To get your purchases delivered to your door.
  • Analytics and Marketing Partners: To help us understand how you use our site and improve our advertising efforts.

All third parties we work with are required to keep your information confidential and secure.

Cookies and Tracking

Our website uses cookies and similar tracking technologies to improve your experience. Cookies help us:

  • Remember your login details.
  • Keep track of your shopping cart.
  • Provide personalized recommendations.

You can manage your cookie preferences in your browser settings. However, turning off cookies may affect how you experience our site.

Your Data, Your Rights

You have control over your personal information. You can:

  • Access: Request a copy of the data we hold about you.
  • Update: Correct any inaccurate information.
  • Delete: Ask us to delete your data, except where we’re required to keep it for legal reasons.
  • Opt-Out: Unsubscribe from marketing communications or adjust your privacy settings.

To exercise any of these rights, contact us through our [contact form]. We’ll respond promptly.

How long we retain your data

We retain your personal information for as long as necessary to fulfill your order or provide services. We may also retain certain information to comply with legal obligations or resolve disputes.

Security Measures

At Jane, we take the protection of your personal information seriously and employ industry-standard security protocols to keep it safe. Here’s how we ensure your data stays secure:

Encryption & Secure Transmission

  • We use SSL/TLS encryption to protect your personal data during transmission across the internet. This means your information is encrypted and safe from unauthorized access while traveling between your device and our servers.

Secure Storage & Servers

  • Your personal data is stored on secure servers, protected by firewalls and intrusion detection systems.
  • We implement data segregation practices to ensure that sensitive information is stored separately and securely.

Personnel Access Control

  • Access to your personal information is strictly limited to employees and contractors who need access to fulfill their roles, such as processing your order or providing customer support.
  • All personnel with access to sensitive data undergo background checks and receive regular training on data privacy and security practices.
  • We maintain role-based access controls (RBAC), ensuring that only authorized personnel can access certain levels of information, depending on their job function.

Accountability & Auditing

  • Every access to your data is logged and monitored to ensure accountability. We conduct regular audits of these logs to detect any unauthorized access or suspicious activity.
  • All employees with access to sensitive data are subject to non-disclosure agreements and must comply with strict internal data handling policies.

Regular Security Audits

  • We perform routine security audits and vulnerability assessments to ensure that our systems are up to date with the latest security standards.
  • We follow best practices for incident response, meaning we are prepared to act quickly in the event of any data breaches or vulnerabilities.

Third-Party Access

  • Where necessary, we may share your data with trusted third-party providers (e.g., payment processors, shipping services). These providers are required to implement equivalent security measures and adhere to the same data protection standards as we do.

Data Minimization

  • We practice data minimization, collecting only the data we need to fulfill your order or improve your experience. Data that is no longer required is safely deleted.

Continuous Improvement

Security is an ongoing priority, and we continually update our systems to adapt to emerging threats and best practices. We invest in the latest technology to keep your data as secure as possible.

Minor’s Privacy

Our website is intended for adults over the age of 21. We do not knowingly collect personal information from anyone under 21. If we become aware that we’ve collected data from someone under the age of 21, we will take steps to delete it immediately. If you believe we might have any information from or about a person under 21, please contact us via our [contact form].

Changes to Our Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. When we make changes, we’ll notify you by updating the policy date at the top. We encourage you to review this page periodically.

Contact Us

If you have any questions or concerns about our Privacy Policy, please reach out to us via our [contact form]. We’re here to help.

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